Return Policy

GardenRootly Returns & Customer Care

At GardenRootly, we understand that choosing the right garden tool sometimes takes a little trial and error. If something doesn’t work for your space, soil, or routine, we’ll help you sort it out quickly and fairly.

Step 1: Reach Out to Us

Before sending anything back, please contact our support team within 14 days of delivery.

Email: service@GardenRootly.com

To speed things up, include:

Your order number
A short explanation of the issue
Photos (if the item is damaged or incorrect)

Step 2: Return Approval & Instructions

Once your request is reviewed, we’ll send you:

Return eligibility confirmation
Specific return instructions
The correct return address (if applicable)

Please do not return items without approval, as unapproved returns may not be processed.

Return Conditions

Returned items must meet the following requirements:

Unused and not installed
Free from dirt, wear, or damage
Returned with original packaging and accessories

We strongly recommend using a trackable shipping service, as GardenRootly cannot be responsible for lost return parcels.

Return Address

Unity Innovations LLC
1070 N Ogden St
Denver, CO 80218-2808
United States

Refund Processing

Refunds are issued back to your original PayPal payment method
Processing begins after we receive and inspect the item
Most refunds are completed within 3–5 business days
In rare cases, it may take up to 14 days, depending on payment provider processing

Note: Original shipping fees are non-refundable unless the return is due to our error.

Special Situations

Damaged on Arrival
Contact us within 14 days with photos. We’ll arrange a replacement or full refund at no cost.

Wrong Item Received
We’ll cover return shipping and resend the correct product.

Order Cancellation
Orders can be cancelled within 2 hours of purchase. Once shipped, cancellation is no longer possible.

Final Sale Items
Items marked as clearance or final sale are non-returnable unless defective.